What PC and Laptop Problems Do We Fix in Nairobi?
We handle a wide range of hardware and software faults. Here are the most common issues we see.
Laptop screen cracked or not displaying
A broken or cracked laptop screen is one of the most common repairs we see. We source replacement screens for most laptop brands and models available in Kenya — Dell, HP, Lenovo, Acer, Toshiba, Samsung, and others. Screen replacement typically costs between KSh 4,000 and KSh 12,000 depending on the screen size and model, with parts included.
Laptop running slow
A slow laptop is usually caused by one of three things: a full or failing hard drive, too little RAM for the programs you are running, or malware running in the background. We diagnose the specific cause and recommend the most cost-effective fix. In many cases, replacing a hard drive with a solid-state drive (SSD) will make an old laptop feel completely new — the difference is dramatic and the cost is manageable.
Laptop not turning on
If your laptop will not power on at all, the fault could be a dead battery, a faulty power jack, a failed motherboard component, or a software issue. We run a systematic diagnosis to identify the exact cause before recommending a repair path. We are honest about cases where repair is not cost-effective — if a laptop is not worth fixing, we will tell you rather than taking your money for a repair that will not last.
Keyboard not working
Laptop keyboards can fail due to liquid damage, physical impact, or wear. Depending on the model, we can replace individual keys or the entire keyboard. We carry stock of keyboards for common models.
Overheating and fan noise
Overheating is usually caused by dust blocking the cooling vents, dried thermal paste on the processor, or a failing fan. Left unaddressed, overheating will shorten the life of the laptop significantly. A thorough cleaning and thermal paste replacement is an inexpensive repair that can extend the useful life of a laptop by several years.
Virus and malware removal
Viruses, ransomware, and unwanted programs slow your computer, steal your data, and can destroy your files. We remove malware, clean the system, and install proper antivirus protection. If your files have been encrypted by ransomware, we assess whether recovery is possible.
Data recovery
If a hard drive has failed or you have accidentally deleted important files, data recovery may be possible. We assess the drive and give you an honest estimate of what can be recovered before charging for the work.
Hard drive upgrade to SSD
This is one of the highest-value repairs available for older laptops. Replacing a traditional spinning hard drive with an SSD makes the laptop boot in seconds instead of minutes, opens programs faster, and reduces heat. A 256GB SSD costs around KSh 5,500 to KSh 6,000 for the part, with installation included in the service.
How Much Does PC Repair Cost in Nairobi?
Repair prices vary depending on the fault and the parts required. Here is a realistic guide.
| Repair type | Approximate cost |
|---|---|
| Virus and malware removal | KSh 1,500 – KSh 2,500 |
| Laptop cleaning and thermal paste | KSh 1,500 – KSh 2,500 |
| RAM upgrade (parts + installation) | KSh 2,500 – KSh 5,000 |
| Hard drive to SSD upgrade (256GB) | KSh 6,500 – KSh 8,500 |
| Keyboard replacement | KSh 2,500 – KSh 5,000 |
| Laptop screen replacement | KSh 4,000 – KSh 12,000 |
| Power jack repair | KSh 2,000 – KSh 4,000 |
| Windows reinstallation and setup | KSh 1,500 – KSh 2,500 |
| Data recovery (assessment + attempt) | KSh 3,000 – KSh 8,000 |
These are estimates. We always give you a specific quote after diagnosis before any work begins. You will never receive a surprise bill.
Why Choose Husaini Tech Solutions for PC Repairs in Nairobi?
There are many repair shops in Nairobi. Here is what makes us different.
Honest quotes before work starts
We do not start any repair without your approval of the cost. After diagnosis, we tell you exactly what the problem is, what the repair will cost, and roughly how long it will take. You decide whether to proceed. This is the way repair should work, and it is not universal in the Nairobi market.
No unnecessary part replacements
Some repair shops replace parts that do not need replacing to increase their bill. We repair or replace only what is actually faulty. If a repair is not worth doing — for example, if a laptop motherboard has failed and the cost to replace it exceeds the value of the machine — we will tell you that clearly.
Fast turnaround
Most common repairs are completed the same day or the next working day. We know that being without your laptop or PC is disruptive to your work, and we treat your timeline seriously.
Personal service
At Husaini Tech Solutions, Husain handles every job personally. You deal with the same person from drop-off to collection. There is no risk of your device sitting in a queue or being handled by someone who does not know the history of the fault.
How to Get a PC Repaired in Nairobi — Step by Step
If you have never used a repair service before, here is exactly what to expect when you bring a device to Husaini Tech Solutions.
Contact us first. Send a WhatsApp message or call describing the problem. In many cases, we can give you a preliminary idea of what the fault might be before you bring the device in. Visit husainitechsolutions.com for our contact details.
Bring in the device. Drop off your laptop or PC at our workshop in Nairobi. Bring the power adapter with the device.
Diagnosis. We examine the device and identify the fault. This usually takes 30 to 60 minutes for common faults.
Quote and approval. We tell you the cost of the repair and the estimated time. You approve before any work begins.
Repair. We carry out the repair using quality parts sourced from trusted suppliers.
Collection and testing. Before you collect your device, we test it together to confirm the fault is resolved. We walk you through what was done.
When Is a Laptop Not Worth Repairing?
This is a question we answer honestly. Not every repair is worth the cost. If the cost of repairing a laptop exceeds 50% of the cost of replacing it with a comparable machine, the repair often does not make financial sense — especially if the laptop is more than 5 years old and other components are also approaching the end of their useful life.
We will always give you our honest assessment of this question. If we think a repair is not worth it, we will say so. We would rather lose a repair fee than have a client feel they were taken advantage of.
That said, many repairs that look expensive on the surface are actually very cost-effective. An SSD upgrade on a 4-year-old laptop that is otherwise in good condition can give it another 3 to 4 years of useful life for a fraction of the cost of a new machine.
What to Do if Your Laptop Has Liquid Damage
Liquid damage is a time-sensitive emergency. If liquid has entered your laptop, do the following immediately:
- Power off the laptop immediately — do not try to restart it
- Remove the battery if it is removable
- Turn the laptop upside down to let liquid drain out
- Do not use a hairdryer — heat can cause further damage
- Bring the device to us as quickly as possible
The faster a liquid-damaged device reaches a repair technician, the higher the chance of full recovery. Devices that are powered on after liquid damage, or that sit for days before being assessed, have a much lower recovery rate.
Tips to Keep Your Laptop Running Well
Prevention is cheaper than repair. Here are the habits that reduce the number of times your laptop will need professional attention.
Clean the vents every 6 months. Dust buildup is the most common cause of overheating and premature component failure. A can of compressed air and a careful cleaning of the vents takes 5 minutes and can add years to a laptop's life.
Use a surge protector. Kenya's power supply is not stable. Power surges can destroy laptop components, especially on older machines. A quality surge protector is a KSh 500 investment that can save a KSh 60,000 laptop.
Back up your data. Hard drives fail. It is not a question of if, it is a question of when. An external hard drive or a free cloud service like Google Drive costs almost nothing compared to the value of the files it protects.
Keep the software clean. Avoid downloading software from untrusted sources. Install a reputable antivirus. Restart your laptop regularly rather than leaving it in sleep mode for weeks.
Frequently Asked Questions About PC Repair in Nairobi
How much does laptop repair cost in Nairobi?
It depends on the fault. Common repairs range from KSh 1,500 for a software clean-up to KSh 12,000 for a screen replacement. We always quote before starting work.
Can you repair all laptop brands?
We repair most major brands sold in Kenya — Dell, HP, Lenovo, Acer, Toshiba, Samsung, Asus, Apple, and others. Some Apple repairs require specialist parts that take longer to source.
How long does laptop repair take in Nairobi?
Most repairs take same day or next day. Screen replacements and parts-dependent repairs may take 2 to 3 days depending on parts availability.
Do you offer a warranty on repairs?
Yes. We offer a warranty on parts and labour for repairs completed by Husaini Tech Solutions. The warranty period depends on the type of repair and the parts used.
Can you recover data from a dead laptop?
It depends on how the laptop failed. If the hard drive is physically intact, data recovery is often possible even if the laptop does not power on. If the drive has suffered physical damage, recovery is more difficult. We assess each case and give you an honest estimate before charging for recovery work.
Do I need to make an appointment for a repair?
Contact us by WhatsApp first to confirm availability. For common repairs, we can often see you the same day or the next working day.
Can you upgrade my laptop instead of buying a new one?
In many cases, yes. Adding RAM or replacing the hard drive with an SSD can dramatically improve performance for a fraction of the cost of a new machine. We can advise you on whether an upgrade makes sense for your specific device.
Contact Us for PC Repair in Nairobi
Husaini Tech Solutions is based in Nairobi and handles all PC and laptop repairs personally. We also offer website design starting from KSh 10,000 and custom software development for businesses that are ready to grow their digital presence.
Visit husainitechsolutions.com to find our contact details and WhatsApp number. Describe your fault and we will get back to you quickly with an initial assessment.